Please see below for help dealing with some common issues. If your issue isn't covered there, then please reach out to us directly via firstname.lastname@example.org.
- How do I update my donation/sponsorship details?
- Are my contributions tax-deductible?
- How do I get invoices?
- Why is my sponsor image showing my personal profile picture?
- How do I change the email address for my account?
- How do I change my password?
- How do I cancel my donation/sponsorship?
- Why are displayed details not up-to-date?
How do I update my donation/sponsorship details?
You can update your details via the manage subscription page.
Are my contributions tax-deductible?
You should check with a tax professional in your country to be sure, but for most countries, the amount you contribute as part of your sponsorship will not be tax-deductible.
How do I get invoices?
We will only be adding support for auto-generated invoices (including VAT invoices and credit notes) as part of our Beta. If you need invoices before then, please email email@example.com and we will manually generate them for you.
Why is my sponsor image showing my personal profile picture?
We use the Gravatar service in order to automatically find profile pictures based on email addresses. A lot of people already have a Gravatar profile as it is used by popular services like WordPress.
You can override the default by uploading the appropriate sponsor image via the update sponsor profile page.
How do I change the email address for my account?
Sorry, we haven't yet implemented support for changing the email address associated with an account. We will do so for the Beta release though.
How do I change my password?
We use a passwordless system to authenticate users on the site. When you want to sign in, we'll send you an email that contains a special authorized link.
How do I cancel my donation/sponsorship?
You can do so via the cancel subscription page.
Why are displayed details not up-to-date?
In order to make the site load faster, we make extensive use of caching. This sometimes results in stale information being shown for some time until the caches get updated.